Privacy Policy

Our Privacy Policy

Last Updated: 11/21/2025

Chesapeake Bay Psychological Services LLC (“we,” “our,” or “the Practice”) is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard information that you provide to us through our website, by email/text/phone, or by any other means.

1. Information We Collect

We may collect the following types of information when you use our website or communicate with us:

    • Personal information you provide voluntarily (e.g., name, phone number, email, appointment requests).
    • SMS/text messaging information (e.g., your phone number, message content).
    • Technical information automatically collected by our website (e.g., IP address, browser type, general usage data).

2. How We Use Your Information

We use your information only for legitimate practice purposes, including:

  • Responding to inquiries and scheduling requests
  • Providing appointment reminders, service notifications, and other practice-related messages
  • Improving our website and communication systems
  • Meeting legal and regulatory requirements

We do not sell your information. We do not share your information with third parties for marketing purposes. We do not share your information with anyone except with your authorization or as permitted or required by law (see our Notice of Privacy Practices).

3. SMS/Text Messaging

By providing your phone number, you consent to receive SMS messages from us related to appointments, administrative matters, or other practice-related communications.

    • Message and data rates may apply.
    • Message frequency varies.
    • You may opt out at any time by replying STOP.
    •  Reply HELP for assistance with SMS messaging.

Important: Text messages are not to be used for emergency communication. If you are experiencing an emergency, call 911 or go to the nearest emergency room. Text messages are also not to be used for clinical treatment. Treatment is provided only during scheduled appointments.

4. Health Information and HIPAA

As a mental health provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected, stored, or transmitted is handled in accordance with HIPAA and applicable Maryland privacy laws. SMS messages may not always be fully secure; we limit text content to administrative and non-clinical information.

5. Data Security

We use reasonable administrative, physical, and technical safeguards to protect your information. However, no method of electronic communication is guaranteed to be fully secure.

6. Third-Party Services

Our website or messaging platform may use third-party vendors (e.g., scheduling tools, web hosting, SMS providers). These vendors may receive limited information necessary to perform their services and are required to safeguard it appropriately.

7. Your Choices

You may:

  • Opt out of SMS at any time
  • Request that we update or correct your information
  • Contact us regarding privacy questions or concerns

8. Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact:

Chesapeake Bay Psychological Services LLC
155 Log Canoe Circle, Stevensville, Maryland 21666
410-604-0226

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